Delivering the UEX each of us wants, whether we are digital natives or ‘digital newcomers’

Accedo has conducted consumer research showing that ‘digital newcomers’ and digital natives want to watch television in different ways, confirming the need for more differentiated user experiences. Here Michael Lantz, CEO at Accedo, explains how this understanding led to the linear-friendly Cream VOD UX concept, and how we may see service providers testing different user experiences on the same consumer or household on consecutive nights to learn what kind of video user experience works for them.