By Rahul Mehra, Chief Technology Officer, Consult Red

The opportunity for telco and Pay TV providers to diversify their retail offer has arrived but those with RDK and Linux middleware-based video devices risk getting left behind.

The provision of apps to users outside of Google’s own Android TV ecosystem remains challenging. Native apps are costly to develop and maintain while control over user experience and customer data is often ceded outside of the operator’s domain.

A new advanced application delivery platform changes this at a stroke. AndApps™ from Consult Red unlocks access to the vast library of Android applications directly on suitable RDK and Linux middleware-based devices. The solution empowers telco and Pay TV providers to manage the app’s full lifecycle from onboarding to deploying and managing subscriber availability – efficiently, effectively and securely.

With AndApps, operators can deliver any number of available and maintained Android apps alongside native RDK and Linux applications for a unified user experience.

What’s more, it keeps you firmly in control of your service delivery and your customer experience.

All the upsides

AndApps means you can engage and excite subscribers with the widest range of applications such as access to cloud gaming, local catch-up content, ‘must-have’ SVOD services and social media applications – all delivered within your existing user experience and on your deployed CPE devices. You can leverage many market-available applications to cut time to market and save on associated development costs while reducing reliance on developers to port or update applications for your platform.

AndApps greatly simplifies app onboarding. Rather than having to execute big software releases on an annual or bi-annual basis, you can control App lifecycles — nimbly deploying, updating or uninstalling apps and runtime updates on in-field devices using downloadable application container technology.

Because it is built on several open source projects, AndApps enables flexible development and future scalability. It leverages AOSP (Android Open Source Project), which is maintained by Google, community-contributed, field-proven and receives monthly security patches and regular bug fixes. Because you’ll be running applications on AOSP, you can also benefit from new app releases and features as soon as they are available, typically without re-porting or additional development.

Most importantly, you’ll maintain complete control of your customer experience and subscriber data. You decide which apps you make available, and on which devices, with the future option of monetisation via advertising and in-app purchases.

AndApps components

There are three components to the AndApps solution providing operators the flexibility to tailor deployment:

AndApps Runtime is the component of the platform that is deployed on the set-top box or connected TV device. It adds a containerised AOSP image, integrates drivers optimised for hardware profile, and adds components to enable seamless operations with your UI and application lifecycle management.

AndApps Cloud delivers the operator-centric management of the platform and enabled devices, including application and runtime lifecycle management. It is used for the delivery of AOSP security and version updates, and to deliver apps to the devices in the field.

AndApps Warehouse is a global application repository managed and populated by application vendors and Consult Red. These applications are made available for operator distribution via AndApps Cloud.

AndApps Services

AndApps is designed and delivered by Consult Red alongside comprehensive supporting services that include consultancy, device and end-to-end system integrations, development and any required customisation and optimisations. Once deployed, in-life services including app onboarding, maintenance, runtime updates, and QA, will ensure ongoing security and stable operation.

Why Consult Red?

AndApps has been developed by Consult Red, a trusted partner to some of the largest global media operators including Liberty Global, Comcast, Sky and DIRECTV. We have 20 years of middleware experience, over 10 years of RDK development experience and 5 years of experience in field-proven application containerisation for video CPE devices.

Come and see us at IBC 2023 or the RDK Global Summit to explore how you can take advantage of this next-generation consumer-facing opportunity. Reach out here.

Operators understand that they will need to offer more value on top of their existing services to keep customers on board, especially at a time when home budgets are being scrutinised and stretched.

We believe there’s a once-in-a-generation opportunity for telco and pay TV providers to diversify their retail offer, by moving beyond quad-play to ‘omni-play’ and beyond super-aggregation of video content, to the aggregation of our increasingly smart lives.

By ‘aggregating more’ operators will be able to increase customer loyalty and raise ARPU, from services as diverse as multiplayer live gaming and home security, to smart domestic energy management.

Leverage existing technology

The technology exists for providers to deliver a single gateway to services, a unified UX with single billing and customer care, and in so doing they can move from discounted bundles to ‘mega-bundles’.

This is the golden opportunity to take control of the emerging Intelligent Edge – the future brain of the connected home.

The Intelligent Edge, hosted on operator CPE such as the video set-tops, connected TVs and broadband gateways, can be harnessed to improve existing TV/streaming services and launch new entertainment offers, including gaming which is more likely to appeal to younger demographics.

The same technology can be used to take a leadership position in smart home services.  The Intelligent Edge gives operators a flexible, dynamic and elegant means to introduce new services without the overhead that is often associated with software deployment to devices in the field.

‘Aggregate More’ is already in play

The innovative bundling of new services with smart home tech like video doorbells, indoor cameras, motion/contact sensors and environmental sensors, exemplifies the new possibilities when we look beyond entertainment and connectivity and ‘aggregate more’. Sky for instance recently launched an innovative smart home protection service, Sky Protect, offering customers comprehensive home insurance and smart home monitoring devices, bundled in one app.

The recent market introduction of connected TV platforms such as Sky Glass and Comcast Xumo are additional examples of aggregated consumer offers. Sky Glass bundles premium hardware, that includes a 4K display, 5.1 channel sound and camera, with financing that is attractive to both consumer and operator. This is before adding a compelling bundle of apps and OTT services, delivered via a sophisticated, unified user experience, featuring universal search and far-field voice control.

Leading operators are clearly looking for the most efficient, cost-effective and attractive way of providing as wide a range of services and applications to their consumer base as they can. Through existing managed CPE devices, telcos and pay TV operators already have an edge in the emerging ‘Aggregate More’ market. But perhaps not for long with Big Tech snapping at their heels.

Containerisation is a key technological enabler

The power of the operator Intelligent Edge is underpinned by Downloadable Application Containers (DACs) – via an application platform with a common backend and authoring that spans the cloud and CPE.

Containerisation further supports agile product development for a community of third-party application providers that operators could then roll out under their service and provide additional value.

The same approach not only enables providers to stand up and nimbly deploy these new services but breathes new life into legacy devices as well. Since operators have invested significantly in their existing infrastructure and devices, they want to make sure they maintain their longevity. With DACs, they can. Containerisation brings cloud-like power to the home and full capability for flexible, cost-effective deployment.

The opportunity is not all about new customer-facing services. There are underlying operational benefits to be tapped as well. Operators can use the Intelligent Edge to ensure QoS and QoE across all services and applications to ensure operational effectiveness. They can deploy applications to monitor the performance of their network and key services, and proactively identify issues before customers notice and raise calls to the call centre. The net result is higher customer satisfaction, fewer truck rolls, and lower operating cost.

Find out more at IBC 2023

At IBC 2023, we invite you to meet with us and explore how we can turn that head start into clear (and unassailable) leadership, and how a next-generation service strategy can be implemented in practice. Contact us to arrange a meeting.

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